FAQ

 

Can I view the products and test them before purchasing?

 

 

Yes, Matrix Fitness has a showroom in Fourways, our showroom consists of a cardio, strength and functional showroom. Please note that we have a vast variety of products and only stock a limited range at our showroom. Please arrange for an appointment with one of our sales executives, they will be able to confirm if the product that you are interested in is available to test at our showroom.

How do I request a quotation for gym equipment online?

 

To send a quotation request for gym equipment, navigate to the product that you are interested in, select the quantity that you are interested in and then select the “add to quote” option (You can select however many products you like.) After you have made your selection, you can click on the link at the top of the right-hand side of the page that reads” view quote”, simply select “request quote”, fill in your details and place the quote request.

 

What is the process once I have submitted a quotation request online?

 

 

Once you have submitted a quotation request, your request will be sent to a qualified sales executive that works in your area. The executive will make contact with you and (if needed) send additional information along with a quote that contains all pricing of the product that you selected. Please note that if you have selected a large amount of products, your quotation can take up to 48 hours to complete.

 

Why can’t I find any pricing online?

 

 

Matrix Fitness provides premium quality gym equipment that lasts, with this being said we believe that purchasing home or commercial gym equipment is a great financial investment and should be treated with importance. We place all our clients’ needs first and strive to ensure that you receive superior personalized service. This means that we provide a unique service where our sales executive would like to consult with you and ensure that the product that you have selected will work best for you and your budget. The Matrix experience ensures that our clients are 100% satisfied with our products and after-sales service. Therefor you can select any product that you would  like and an experience sales consultant will contact you with more information and pricing.

 

How long will my products take to be delivered?

 

 

Matrix Fitness SA can provide you with an estimate of when your products will be delivered, but the timeline of your delivery will depend on various factors such as finance and paperwork, available stock and capacity of warehouse. If you have accepted a quotation and have paid the amount due and all the products selected are in stock then your products should be delivered within 7-14 working days. Please note that this is just an estimate and if you require an exact time, it is recommended to contact your sales executive to assist with this.

 

Can Matrix fitness assist me in starting a gym?

 

 

Matrix Fitness SA can unfortunately not help you start a gym, we can only assist with the layout, design of the gym and provide you with a quotation for your gym equipment.  If you are interested in starting a gym, please read this article first.

 

Does Matrix Fitness offer finance options for fitness equipment?

 

 

Yes, Matrix Fitness SA has partnered with a third party service provider and provides home finance as well as commercial finance options.

 

What is the warranty on the products?

 

 

As per the Matrix Fitness Warranty available by request.